Returns

To return an order

Once received, goods which are not of satisfactory quality or not as described, may be returned for a full refund. Simply return the items, in their original condition and packaging, within 28 days of receipt. We regret that it is not currently possible to exchange an item on our website, however it may be possible to do this in one of our stores depending on availability and territory. This does not apply to pierced products, hosiery, confectionery and cosmetic products which can not be returned for hygiene reasons.
In addition, all Bedding, Lighting, Cushions and Curtains must be returned directly to us via post. Our branches will not be able to process refunds or exchanges for these products.

Please note - Your despatch note will be required as proof of purchase.

*Sale items must be returned within 14 days of purchase.

There are 2 simple ways to return an item:

Website Returns to Branches

Please note that temporarily, German customers are no longer able to return items in store and should use the postal option for returns detailed below.

Only Monsoon products (including Bridal, Petites, Originals, Fusion and Monsoon Lingerie) may be returned to a Monsoon branch, and no longer returned to Accessorize branches.
Monsoon Children's products can be returned to any branch stocking the Children's range.
As all of our Monsoon and Accessorize branches stock Accessorize product, you may return Accessorize products to any branch.

European Customers: Please note that European customers will receive a refund in local currencies at our exchange rate.

By Post
1. Complete the bottom section of the Despatch Note, received with the goods.
2. The completed section of the Despatch Note must be included with the goods.
3. Take the parcel to a Post Office. You will be issued with a Certificate of Postage, which should be retained until the refund is processed.
Please allow up to 28 days for your refund to be processed from the day you return the products.

Please return unsuitable goods via post to the following address:
MONSOON ACCESSORIZE LTD
WEBSTORE RETURNS
UNIT 2
7-11 CLAUDIUS WAY
VICTORIA BUSINESS PARK
WELLINGBOROUGH
NORTHANTS
NN8 2DH
UNITED KINGDOM

Postage is payable by the customer for European and USA (including Republic of Ireland) postal returns.

For more information about our Returns and Cancellation policy please click here