How To Place An Order

1 Choose the items

Choose the item you are looking for either by using the search facility or by selecting the relevant product section.

To add an item to your basket, click on "Add to basket". Please make sure that you select a colour and size option where relevant.
Please note that all prices are in Ł Sterling and subject to UK VAT where applicable.
Gifts - please note that if you are ordering a gift that all items are sent out with a shipment note detailing the item and price.

2 Check your basket

The basket at the top of the screen will tell you how many items you have selected. At any time you can click on the basket to view its contents and proceed to the checkout.

3 Place the order

Click on the basket, check the list of products is correct, then click "Submit Order" and you will be prompted to enter your billing and payment details. Each screen will have instructions on how to proceed. Your billing address is the address to which your credit card is registered. If you wish your goods to be delivered to an alternative address you must first authorise it with your credit card company.

4 Order Summary

Once you have filled in all your details and clicked on 'Please process my order', the order summary will be displayed. Please print it for your reference.

5 Confirmation by email

Once your credit card payment has been authorised and your order has been accepted you will receive confirmation of the order by email.

6 Delivery

For information about delivery to your address, please click here

7 Can we help you?

The customers services number for the UK is 0844 811 0069.
Hours are 8.30am to 7.30pm Monday to Friday, 9am - 6pm Saturdays and Sundays.
Customers outside the United Kingdom should email our website customer services team on webstore1@monsoon.co.uk