FAQ’s - Monsoon Accessorize Website Frequently Asked Questions

Can you tell me where my local store is?

Click here

Do you have a website in my langauge?

We are a UK website and all information is in English. We cannot provide any customer information in any other languages

What products qualify for international delivery?

Many countries have import restrictions on certain products or materials. Customers are responsible for checking with the local customs authorities before placing an order for international delivery. We do not ship any of our Monsoon home range to addresses outside the United Kingdom.

Which currencies can I use to buy products

We are a UK website. We currently only operate in pounds Sterling.

What exchange rate will I get if I purchase using a credit card from outside the UK?

Your purchase will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay. Your credit card provider or bank will set the exchange rate.

Do you offer a next day delivery?

At present we don’t offer a next day delivery service.
Please see our Delivery page for information about delivery times in your area. Click here

How can I return any unsuitable items?

Click here

I’ve seen an item on the Website that I would like to purchase but it doesn’t have an ‘Add to Bag’ icon.

Regrettably, this item is now out of stock on our Website and will shortly be removed from the site. You can alternatively, try our Home Delivery department on 0844 811 0068 (UK customers only) and they may be able to assist you further with your desired purchase, subject to stock availability in our stores. Please note that Home Delivery are unable to place orders for sale items, or for delivery to addresses out side of the UK.

I have placed an order on the Website, can I amend or cancel it?

Regrettably, we are unable to cancel or amend orders once they have been placed. This includes changes to your delivery address. Please ensure you review all information carefully as you proceed through our checkout procedure. However, you can return any unwanted Product(s) to us. For details of our refund policy click here

Can I use my gift vouchers to purchase items via the Website?

At present, we are unable to accept vouchers as payment via our Website. However, they can be used in any of our Monsoon or Accessorize stores across the UK.

I’m trying to place an order on the Website and it’s asking me for a postcode, but I do not have one?

When entering your details there will be an option which says ‘Don’t know my postcode’ please use this option when entering your address. Alternatively, click here to contact our Website Customer Service department and they will be happy to assist you further.

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Information about Verfied by Visa and Mastercard SecureCode can be found on our security page, Click here.